FAQ's
Frequently Asked Questions
Yes, participants must be at least 13 years old to join. Children under 18 must be accompanied by an adult. We recommend checking specific activity requirements, as age limits may vary slightly depending on the tour.
Safety is our top priority. In case of bad weather, we may reschedule or cancel the activity. If we cancel due to unsafe conditions, you will be offered a full refund or the option to rebook for another date.
You can cancel your reservation by contacting our support team or through your booking confirmation email. Please ensure cancellations are made within the allowed cancellation period to avoid charges.
We do not directly provide cancellation insurance, but we recommend purchasing travel insurance through a third-party provider to protect your booking against unexpected situations.
Yes, for safety reasons, the maximum weight limit is typically around 100–120 kg (220–265 lbs), depending on the bike type. Please confirm with us before booking if you have concerns.
